Patient Care Coordinator

TL;DR

Patient Care Coordinator (Hearing Clinic): Coordinate patient care, schedule appointments, verify insurance benefits, and provide frontline support in a hearing care clinic with an accent on patient intake, follow-up scheduling, and clinic operations. Focus on managing patient interactions, processing payments and repairs, and maintaining inventory and equipment.

Location: Chico, CA (onsite)

Salary: $21.00-22.00 an hour + Sales Incentive Program

Company

hirify.global is a global leader in hearing health solutions, including hearing aids, cochlear implants, and audiological care services.

What you will do

• Greet patients and provide positive professional support
• Make outbound calls to schedule follow-up hearing tests and consultations
• Collect intake forms, maintain patient files, and schedule/confirm appointments
• Verify insurance benefits, process authorizations, payments, and first-level patient support
• Process repairs, orders, bank deposits, and daily finance reports under supervision
• Manage inventory, clean equipment, handle office duties, and assist with community events

Requirements

• Location: Must work onsite in Chico, CA
• High School Diploma or equivalent
• Previous customer service experience required; 2+ years in healthcare preferred
• Professional verbal/written communication and relationship-building skills
• Experience with Microsoft Office, Outlook, and knowledge of HIPAA regulations

Nice to have

• Associates degree
• Prior experience/knowledge with hearing aids
• EMR/EHR experience

Culture & Benefits

• 401K with company match, medical/dental/vision coverage
• FREE hearing aids for employees and discounts for family
• PTO, holiday time, 1 floating holiday; no nights or weekends
• Legal Shield and Identity Theft Protection
• Clinic hours Mon-Fri 8:30am-5pm; 5 days/30 hours position
• Diverse team focused on continuous improvement and excellence

Hiring process

• Complete HireVue Digital Interview assessment during application (required to advance)
• Applications kept confidential; only selected candidates contacted for interviews
• Reasonable accommodations available upon request