Patient Advocate (Medtech)

TL;DR

Patient Advocate (Medtech): Managing inbound and outbound patient communications regarding medical billing and account resolution with an accent on providing empathetic support and ensuring efficient payment processing. Focus on navigating complex electronic medical record systems and resolving patient financial inquiries through chat, phone, and email.

Location: Must be based in the U.S. (Fully Remote)

Compensation: $19.47 – $22.64 per hour

Company

hirify.global is a healthcare technology platform leveraging data science and personalized design to improve the affordability and accessibility of healthcare billing.

What you will do

• Manage 60-80 daily patient calls and interactions regarding medical bills via phone and chat.
• Run outbound call campaigns and follow through on payment escalations.
• Perform payment posting and manage follow-ups on defaulted patient payments.
• Serve as a liaison between patients, healthcare providers, and insurance companies.
• Maintain team and individual metrics related to collections and patient satisfaction.

Requirements

• Location: Must be based in the U.S.
• 2-3 years of customer service experience via phone or call center.
• 1-2 years of experience in medical billing or healthcare insurance.
• Proficiency in Google Suite and ability to navigate electronic medical records.
• Strong verbal and written communication skills with high attention to detail.
• Ability to work 20 hours per week (10 AM - 2 PM ET M-F).

Culture & Benefits

• Flexible work environment with the option to work from home.
• Competitive hourly compensation with 401(k) matching up to 3%.
• Opportunity to influence the U.S. healthcare financial system at a high-growth scale-up.
• Access to mentorship and professional development coaching.
• Inclusive culture with active employee resource groups for BIPOC, LGBTQIA+, and women.