Patient Services Specialist

TL;DR

Patient Services Specialist (Medtech): Provide exceptional guidance and support for WatchPAT home sleep apnea test products via phone, email, and other channels, ensuring prompt resolutions. Focus on managing high-volume inbound/outbound calls, identifying patient needs, researching issues, and tracking devices in Salesforce.

Onsite, Atlanta, GA

Hourly: $22.00

Company

Innovative medical device company focused on home sleep apnea tests with WatchPAT devices; US headquarters in Atlanta, GA, and global operations in US, Japan, Europe.

What you will do

• Manage high volume of inbound and outbound calls following communication scripts.
• Identify patient needs, clarify information, research issues, and provide solutions.
• Confirm all patients receive at least one priority call after device shipment.
• Respond to emails and texts from patients and internal teams like Account Services and Managers.
• Track patients and devices in Salesforce and resolve delivery delays.
• Escalate special issues to Account Managers or supervisors.

Requirements

• HS Diploma or equivalent.
• Strong customer service skills with excellent written and verbal communication.
• Organized self-starter able to prioritize workload with minimal supervision.
• Basic knowledge of MS Office Suite and Salesforce.
• Data entry accuracy and detail-oriented.

Culture & Benefits

• Fast-growing company operating in 140+ countries committed to improving patient outcomes.
• Comprehensive benefits plans detailed at zollbenefits.com.
• Culture values innovation, self-motivation, and entrepreneurial spirit.
• No travel required.