Patient Support Specialist (Healthcare)

TL;DR

Patient Support Specialist (Healthcare): Connecting with potential and existing patients to handle intakes and schedule appointments with an accent on empathetic communication and accessibility for Latino communities. Focus on managing high-volume patient calls and navigating patients through the healthcare journey.

Location: Remote (must be based in the US and authorized to work in the United States)

Salary: $23 - $27 per hour

Company

Tech-driven healthcare provider specifically built for Latino communities to improve access to culturally competent care.

What you will do

• Conduct inbound and outbound calls to potential patients for enrollment and scheduling.
• Complete intake forms to collect demographic, eligibility, and clinical information.
• Schedule patient appointments based on provider match and location.
• Document all interactions thoroughly in the company’s EHR system.
• Adhere to HIPAA and confidentiality standards when handling patient information.
• Meet or exceed performance goals regarding call volume and conversions.

Requirements

• 1–2 years of experience in contact centers, customer service, or patient access roles.
• Bilingual proficiency in English and Spanish (oral and written) is required.
• Must be authorized to work in the United States.
• Excellent verbal communication and comfort with high-volume calling.
• Proficiency with basic computer applications, CRM, or EHR systems.

Culture & Benefits

• Equity compensation package.
• Comprehensive medical, dental, and vision insurance.
• 401k and generous PTO policy (up to 15 days per year).
• $1,000 home office stipend and provided equipment.
• Opportunity for rapid career progression and personal growth.