Technical Account Manager (EMEA)

TL;DR

Technical Account Manager (EMEA): Driving technical integration and onboarding of API-first promotion engine for enterprise clients with an accent on API usage monitoring, issue resolution, and ecosystem fit. Focus on troubleshooting recurring issues, managing escalations, designing onboarding processes, and exploring tech partnerships.

Hybrid role based in Berlin, Germany.

Company

Provider of an API-first promotion engine serving enterprise clients worldwide.

What you will do

• Take ownership of integrating the API-driven platform with clients' ecosystems
• Troubleshoot recurring technical issues and drive escalations for resolution
• Manage assigned customer portfolio, focusing on API usage, retention, growth, and satisfaction
• Collaborate with Customer Success Managers and Engineering for optimal client service
• Identify new technology partners and integration opportunities
• Design customer onboarding processes and manage expectations

Requirements

• Fluency in English required; German strongly preferred
• 2+ years as Technical Account Manager, Integrations Consultant, or similar
• Experience with API integrations and SaaS products
• Proven troubleshooting and problem-solving skills
• Excellent written communication to explain complex topics simply
• Strong customer focus, analytical mindset, and data-driven decision making

Culture & Benefits

• €1,000 annual learning budget, LinkedIn Learning, free German courses
• 30 days annual leave + birthday and moving day off
• Home office setup budget and monthly allowance
• Up to 90 days work from abroad per year
• Mental health support, discounted gym, pension subsidy, public transport ticket
• Dog-friendly Berlin office, bike leasing, flexible hours