Customer Support Specialist III

TL;DR

Customer Support Specialist III (Freight): Ensure customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers with an accent on performance objectives and problem-solving. Focus on supervising shipments, updating load statuses, and handling service failures under changing needs.

Hybrid in Memphis, TN 38103 or Tinley Park office, United States. Onsite training Monday-Friday for the first 90 days required, then hybrid schedule available.

Company

hirify.global helps companies move goods more reliably and efficiently using technology, people, and real-time data from millions of shipments.

What you will do

• Process shipment entries and lead timely performance/automation objectives
• Maintain professional communications, including handling difficult situations and service failures
• Exceed on-time pick-up and delivery expectations
• Supervise shipments and revise based on shipper, customer, and carrier needs
• Utilize external tools to set shipment appointments and update load statuses
• Work with Logistics Teams to resolve shipment issues
• Manage customer and carrier relationships, including detention and accessorials

Requirements

• High school diploma or GED equivalent
• Minimum 2-4 years of experience with intermodal shipments
• Must be currently at S2 level

Nice to have

• Customer service background
• Service-related industry experience
• Knowledge of the freight industry
• Basic proficiency with Microsoft Office Suite
• Bachelor's degree

Culture & Benefits

• Company-sponsored health plan, dental and vision benefits
• 401k match, financial and mental wellness benefits
• Parental leave, short- and long-term disability coverage, life insurance
• Potential performance or sales incentive bonus and equity awards