Logistics Customer Support

TL;DR

Logistics Customer Support: Act as remote doorman for buildings to log package deliveries, manage courier access remotely, and provide customer service with an accent on high-volume inbound calls and quick issue resolution. Focus on interacting with vendors/visitors, diffusing complaints, and documenting calls according to SOPs in a production environment.

Location: Remote, EST timezone (New York, USA client); at least 2 years experience on night/graveyard shift for US-based client

Company

hirify.global connects independent contractors with clients for customer support roles.

What you will do

• Act as remote doorman: log package deliveries, grant courier access to buildings, ensure packages reach designated areas.
• Handle high-volume inbound calls from vendors, visitors, and customers, addressing needs, complaints, and issues quickly.
• Confirm/clarify information, diffuse angry clients professionally.
• Document all call information per standard operating procedures.
• Maintain friendly, cooperative attitude in high-volume environment.

Requirements

• Minimum 2 years in Customer Service/Call Center (preferably BPO), handling high-profile voice accounts; recent role with 100+ inbound calls/day
• 2+ years experience on night/graveyard shift for US-based client
• Comfortable stationary for long periods; coachable, follows SOPs consistently.
• Strong soft skills for handling complaints professionally.
• Technical: Windows desktop/laptop (8GB RAM, 60GB free, i3 6th-12th gen+), wired call center headset, 100mbps fiber DSL (no wireless), backup internet, pass Twilio speed test.

Culture & Benefits

• Full-time schedule: 37.5 hours/week, to be discussed (EST).
• Independent contractor role.