Customer Care Agent - AmTrav

TL;DR

Customer Care Agent (AmTrav): Delivering exceptional customer service for business travel including bookings, modifications, and support via phone, chat, and email with an accent on complex multi-city itineraries, policy enforcement, and VIP executive handling. Focus on monitoring global events for traveler safety, resolving disruptions under pressure, and ensuring seamless experiences before, during, and after trips.

Location: Chicago, Illinois (hybrid, in-person 3 days a week, must be based within commuting distance). Relocation support available to hubs.

Compensation: $23–$25 per hour starting (higher based on experience) + $6 per hour weekends.

Company

hirify.global (formerly Travelhirify.global) is a global SaaS unicorn transforming business travel and spend management, trusted by 10,000+ companies worldwide with 1,800+ employees across 12 offices.

What you will do

• Provide multichannel support for bookings and modifications via phone, live chat, and email.
• Manage complex international multi-city itineraries including air, rail, ground, and lodging using proprietary software.
• Enforce corporate travel policies, budgets, and vendor contracts.
• Deliver white-glove concierge service for C-suite executives handling specific preferences.
• Monitor global events and proactively reroute travelers for safety (Duty of Care).

Requirements

• 3+ years in high-touch customer service.
• Exceptional problem-solving under pressure with crisis mindset.
• Active listening and clear professional communication (written/verbal).
• Tech-savvy, quick learner of SaaS platforms, multitasking with tools.
• Based within commuting distance of Chicago hub (IRL-first, 3 days in-person).
• English proficiency (official office language).

Culture & Benefits

• Competitive pay, equity ownership, and weekend premium.
• 20 vacation days, 12 holidays, 12-16 weeks paid parental leave, 16 volunteer hours.
• Medical/dental/vision/HSA/401(k) matching, gym, pet insurance, Spring Health therapy.
• IATAN travel discounts, up to 20 Work from Anywhere days/year, 4-week sabbatical after 5 years.
• Global professional development and hirify.global events.

Hiring process

• 8-week immersive training (Mon-Fri, 8AM-5PM CST, hybrid).
• Transition to permanent shift with Team Lead support.
• Focus on ticket accuracy, NPS, and response times.