Customer Success Associate (EU)

TL;DR

Customer Success Associate (EU): Own end-to-end execution of enterprise customer programs from onboarding through delivery with an accent on AI-enabled workflows, systems, and scalable delivery. Focus on driving customer adoption and engagement, cross-functional coordination, and building automations to increase team leverage without proportional headcount growth.

Location: Remote. We are able to hire in the following countries for this role: UK, Ireland, or Netherlands

Company

Silicon Valley skills intelligence platform powered by proprietary AI agents, trusted by Fortune 500 organizations like Accenture and Siemens to understand, mobilize, and develop talent in the AI era.

What you will do

• Own end-to-end program execution for customers, ensuring deployments launch on time, meet success criteria, and deliver value
• Drive customer adoption and progression through key milestones without friction
• Lead cross-functional delivery coordination, representing customer needs and meeting commitments
• Build and scale AI-enabled delivery workflows, templates, and automations
• Increase delivery leverage to support more customers with higher consistency and less manual effort

Requirements

• Owned execution in customer-facing roles like onboarding, implementation, or program delivery with consistent high-quality outcomes
• Managed complex multi-stakeholder workstreams and delivered reliably against deadlines
• Actively use AI tools (e.g., ChatGPT, Claude) to redesign workflows, automate tasks, and boost output
• Communicate clearly and concisely with strong attention to detail and follow-through
• Demonstrate high ownership: close loops, anticipate issues, solve problems in ambiguity

Culture & Benefits

• AI is the default: use AI daily for leverage, experiment with tools, build automations and scalable systems
• Think in systems over tasks: focus on repeatable solutions to run functions smarter
• Highly cross-functional, execution-driven team model with clear ownership
• Inclusive environment with equal employment opportunities based on qualifications, merit, and mindset
• Fast-moving company where role scope evolves with growth