Customer Success Engineer (Google Cloud)

TL;DR

Customer Success Engineer (Google Cloud/AI): Supporting enterprise clients in delivering innovative, data-driven solutions with an accent on AI-focused engagements and outcome-driven roadmaps. Focus on translating operational challenges into prioritized initiatives and collaborating with commercial teams for solution positioning.

Location: Hybrid in Leeds, UK (office presence required twice per week)

Salary: £45,000 - £55,000 per annum

Company

A leading cloud consultancy specialising in Google Cloud technologies.

What you will do

• Collaborate with sales teams to understand client environments, objectives, and technical challenges.
• Design scalable, secure, and tailored solutions using Google Cloud technologies.
• Facilitate workshops and stakeholder interviews to identify AI-driven opportunities and quantify ROI.
• Develop structured roadmaps, highlighting quick wins and longer-term initiatives.
• Partner with delivery teams to validate feasibility and ensure smooth handover into implementation.
• Deliver product demonstrations and align client needs with relevant cloud services.

Requirements

• Solid understanding of Google Cloud Platform, including data, infrastructure, and AI integration.
• Previous experience in a customer-facing technical role.
• Strong communication skills with the ability to simplify complex technical topics.
• Analytical thinker with a proactive and solution-oriented mindset.
• Must be based in or able to commute to Leeds for a hybrid setup (2 days/week in office).

Nice to have

• Google Cloud Digital Leader certification.
• Google Cloud Generative AI certification.
• Experience building prototypes using low-code or no-code tools.

Culture & Benefits

• Flexible working approach supporting work-life balance.
• Structured development plan with funded training opportunities.
• Private healthcare cover and access to fitness initiatives.
• Generous annual leave allowance plus public holidays.
• Regular team and wellbeing activities.