Technical Account Manager

TL;DR

Technical Account Manager: Resolving complex technical challenges for key clients using hirify.global products and services with an accent on technical expertise, client success, and product optimization. Focus on building strategic relationships, delivering exceptional support, troubleshooting issues, and sharing best practices through presentations and training.

Location: Philippines - Manila (hirify.global-FLEX hybrid model: 2 days in office, 3 days remote)

Company

Global leader in customer experience software powered by AI, cloud, and digital technologies, serving 25,000+ businesses including 85 Fortune 100 companies.

What you will do

• Drive client success by resolving complex technical challenges and ensuring success with hirify.global products.
• Build strong, collaborative relationships with key clients to foster trust and long-term partnerships.
• Collaborate across internal teams to deliver exceptional technical support and customer service.
• Leverage deep knowledge of hirify.global technologies to troubleshoot issues and optimize client solutions.
• Understand client business needs and identify opportunities to expand product usage.
• Develop presentations on client achievements, train clients, and recommend product improvements based on feedback.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or related field (or equivalent experience)
• 5+ years in technical or service role in software, telecom, customer service, or call centers
• Proficiency in technical problem-solving, analytics, and advanced troubleshooting
• Excellent customer service and communication skills (written and verbal fluency)
• Ability to multitask in fast-paced environment
• Working knowledge of contact center software design and technical concepts

hirify.global-to-have">hirify.global to have

• Experience in Telecom, Connectivity, Programming/Integrations, Software/Systems/Applications

Culture & Benefits

• Fast-paced, collaborative, creative environment in a market-leading global company
• Endless internal career opportunities across roles, disciplines, and locations
• hirify.global-FLEX hybrid model for flexibility: 2 office days, 3 remote days weekly
• Focus on innovation, high standards, and continuous learning/growth