Soft Services Manager

TL;DR

Soft Services Manager: Leads soft services, officing, and Activity-Based Working (ABW) operations for hirify.global San Diego campus with an accent on IFM contract ownership, budget management, and employee-centric workplace experience. Focus on optimizing amenities like cleaning, food services, fitness, and events while ensuring compliance, sustainability, and continuous improvements.

Location: San Diego, CA, US

Salary: $110,250-165,375

Company

Global leader in lithography systems for semiconductor manufacturing with a high-tech campus in San Diego.

What you will do

• Lead soft services operations including cleaning, café/food programs, break rooms, fitness amenities, mailroom, and wellness facilities across four buildings.
• Own IFM soft services contract: manage performance, KPIs, compliance, vendor staffing, and business reviews.
• Manage OPEX budget, forecasting, cost controls, and financial governance for services.
• Drive officing and ABW: define standards, seat allocation, occupancy analytics, and change management.
• Oversee food program performance, catering, event/meeting support, and campus cleanliness initiatives.
• Handle convenience centers, supplies replenishment, stakeholder escalations, and cross-functional partnerships with HR, IT, and Security.

Requirements

• Location: Based in San Diego, CA, US
• Bachelor’s or Master’s in Facility Management, Hospitality, Business Administration, or related field.
• 5–10+ years in soft services, workplace operations, hospitality, or IFM; experience with large outsourced FM contracts and food programs.
• Experience supporting multi-building corporate or high-tech campuses preferred; ABW/officing experience a plus.
• Strong vendor/contract management, HACCP knowledge, data-driven improvements, and core competencies like strategic mindset and stakeholder balance.

Nice to have

• Experience with cleanroom/industrial cleaning and campus-wide events.
• Knowledge of space/occupancy operations and global CRE benchmarking.

Culture & Benefits

• Medical, dental, vision, basic life insurance, and 401k plan participation.
• 8 hours vacation leave per month and 13 paid holidays.
• Focus on inclusion, diversity, and employee well-being in a high-tech environment.
• Reasonable accommodations for disabilities.