Senior Account Manager

TL;DR

Senior Account Manager: Manage end-to-end relationships for a portfolio of core and growth-stage clients, driving renewals, account health, and high-quality delivery. Focus on stakeholder trust-building, risk resolution, performance forecasting, and translating customer goals into structured creative programs.

Location: Remote-first, global team spanning 60+ countries with seamless cross-timezone collaboration.

Company

Natively remote creative services platform creating equal opportunities through online work acceleration.

What you will do

• Own end-to-end client relationships, ensuring retention and stakeholder trust.
• Manage renewals and moderate growth within commercial frameworks.
• Guide Project Managers for smooth, high-quality delivery.
• Monitor account health, revenue, and provide forecasting to leadership.
• Identify risks early and serve as escalation point.
• Translate goals into creative programs and use data for QBRs and renewals.

Requirements

• 5+ years in account management or client services in creative, digital, or professional services.
• Experience owning renewals and client retention.
• Ability to lead commercial conversations within pricing structures.
• Strong stakeholder management with senior clients.
• Balance of strategic thinking and execution.
• Cross-functional collaboration with Project Managers and Producers.
• Data-informed decisions and forecasting.
• Strong English communication linking delivery to business outcomes.

Culture & Benefits

• Remote-first with global talent across 60+ countries and timezone collaboration.
• High-performance, low-ego environment fostering trust and learning.
• Influence product as in a startup with scale-up stability.
• Continuous learning, mentorship, and leadership development.
• Tools and resources for career growth and high-performing teams.