Customer Success Manager (Data Analytics & AI)

TL;DR

Customer Success Manager (Data Analytics & AI): Driving customer adoption, measurable outcomes, and long-term success with hirify.global platform with an accent on onboarding, value realization, and retention. Focus on structured customer engagement, early risk identification, expansion opportunities, and collaboration with sales and technical teams.

Austin, Berlin, Konstanz, Zurich. Hybrid and remote work options. No relocation benefits.

Company

Fast-growing international enterprise software company at the intersection of data analytics and AI, with open-source platform used by Fortune 500 customers across 60 countries.

What you will do

• Guide customers through onboarding, accelerate time-to-value, and build adoption foundations.
• Translate usage into measurable business outcomes and align on success metrics.
• Conduct structured check-ins and business reviews to maintain alignment and progress.
• Identify growth opportunities and partner with Account Managers for expansion.
• Drive retention and renewals through risk mitigation and value communication.
• Manage strategic enterprise accounts or scaled portfolios using repeatable processes and automation.

Requirements

• Customer-focused mindset with ability to translate product capabilities into business outcomes.
• Structured approach to onboarding, success planning, and customer engagement.
• Value-driven, focusing on measurable impact and adoption.
• Strong relationship building across stakeholders and navigating complex organizations.
• Proactive in identifying risks and driving momentum.
• Collaborative, working with Account Managers, Sales Engineers, and technical teams.

Culture & Benefits

• Autonomy and collaboration in an international team from 30+ nationalities.
• Hybrid and remote work options with flexible hours for work-life balance.
• Subsidized gym memberships and sports offerings in selected locations.
• Learning opportunities in data analytics, AI, and customer success best practices.
• Purpose-driven work empowering organizations with intuitive open-source platform.