Contract Renewal Specialist - French Speaking

TL;DR

Contract Renewal Specialist (French Speaking): Managing the renewal process of contracts and subscriptions with hirify.global's partners and customers with an accent on retaining and increasing subscription revenue. Focus on negotiating terms, analyzing usage data, and identifying upselling opportunities.

Location: Hybrid from Paris or Madrid office (minimum 3 days per week in the office)

Company

Leader in digital employee experience management software, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, with 9 offices worldwide.

What you will do

• Collaborate with clients to negotiate contract renewals, maximize rates, and handle quotes and order processing.
• Maintain regular communication with customers and partners throughout the renewal process.
• Build relationships for customer retention and identify upselling or cross-selling opportunities.
• Analyze customer data to spot risks and create retention strategies.
• Negotiate terms, pricing, and details for win-win outcomes.
• Collaborate with sales, marketing, and support teams to streamline renewals.
• Provide forecasting, reports on renewal metrics, and present to management.

Requirements

• 5+ years experience in a similar position
• French and English Fluent
• Strong business acumen, superior negotiation skills, and customer service mindset
• Experience in a SaaS company (high growth scale-up a plus)
• Highly organized with attention to detail
• Effective teamwork, independence, proactive approach in fast-paced environment

Nice to have

• Salesforce experience

Culture & Benefits

• Pioneers in Digital Employee Experience (DEX) market category.
• Work in a global, innovative environment shaping IT solutions.
• Fast-paced, high-growth scale-up with focus on proactive optimization.