Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (E-commerce): Empowering retailers to leverage hirify.global’s personalization platform, Visual UGC, and AI-driven strategies with an accent on customer lifecycle management, retention, and growth. Focus on building client relationships, identifying upsell opportunities, delivering webinars, and relaying market insights to product teams.

Location: Hybrid in hirify.global London or Paris offices

Company

Global leader in e-commerce personalization, blending machine learning and agentic AI for hyper-personalized retail experiences, serving 1,500+ brands in 100+ countries.

What you will do

• Empower customers to achieve goals using hirify.global’s platform, data strategies, and partner network
• Own post-onboarding customer lifecycle: training, retention, growth, and satisfaction
• Build relationships with key client stakeholders and identify expansion opportunities
• Relay market feedback to product team and deliver keynotes/webinars on personalization
• Improve customer-facing and internal processes
• Create customer advocates and collaborate with marketing on success stories

Requirements

• 3-5 years in customer-facing role
• Deep e-commerce knowledge, including platforms and CRO drivers
• Analytical mindset with creative problem-solving
• Excellent communication: listening, writing, presenting
• Ability to challenge assumptions while staying service-oriented
• Manage priorities in fast-paced environment with minimal direction
• Fluent English & French

Nice to have

• Prior SaaS or e-commerce experience
• Fluent German
• HTML, CSS, JavaScript knowledge
• Email marketing & Visual UGC experience
• Google Analytics or web analytics tools

Culture & Benefits

• Flexible hours and remote options from centrally located offices
• Apple device provided
• Collaborate with global team members
• Extra birthday day off
• About 5 weeks vacation + location-specific benefits
• Diverse, supportive culture focused on customer listening and daily achievements