Director, Customer Success (Healthcare)

TL;DR

Director, Customer Success (Healthcare): Lead a team of CSMs to drive retention, upsell strategies, and measurable business outcomes for healthcare clients with an accent on industry expertise and client-centric engagements. Focus on building high-performing vertical experts, cross-functional collaboration with Sales and Services, and navigating high-value C-level relationships.

New York, NY

Annual Base Pay Range $129,600 - $237,500 USD

Company

hirify.global is the leading brand visibility platform powered by AI search, trusted data, and integrated products to enhance digital presence across channels.

What you will do

• Own customer retention and upsell strategies, ensuring CSMs deliver measurable value to healthcare clients.
• Build and coach a high-performing team of vertical experts using industry-specific insights.
• Partner with Sales, Support, and Services to align efforts, improve forecasting, and amplify the voice of the customer.
• Navigate high-value accounts, conduct strategic business reviews, and foster C-level relationships.
• Develop scalable processes, eliminate bottlenecks, and drive team efficiency at scale.
• Influence senior leadership, handle escalations, and set performance expectations through accountability coaching.
• Foster team culture focused on growth, collaboration, engagement, and career development.

Requirements

• 10+ years in customer-facing roles with track record in customer success, account management, or consulting.
• 2+ years of people management/leadership experience.
• Healthcare vertical experience is required.
• Proven ability to set strategic direction, influence stakeholders, and drive initiatives independently.
• Experience with forecasting, risk identification, and mitigation in recurring revenue businesses.
• Deep analytical skills for customer health, retention, and industry trends.
• Digital/technology account management and partnerships with large clients.
• Understanding of digital marketing, local search, and ability to articulate product value against competitors.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, life insurance, short/long-term disability.
• 401(k) retirement plan, vacation, and sick leave.
• Potential equity and variable pay based on performance.
• Recognized as a Best Place to Work by Built In, Fortune, and Great Place To Work.
• Results-driven culture emphasizing innovation, collaboration, growth, and work-life balance.
• Global offices with focus on employee development and engagement.