Director, Account Management (SaaS)

TL;DR

Director, Account Management (SaaS): Leading a team of Account Managers to drive revenue and growth from existing customers with an accent on pipeline management, forecasting, and cross-functional collaboration. Focus on optimizing internal account management processes, increasing retention, and scaling the book of business within the DXP ecosystem.

Location: Remote (United States)

Company

hirify.global provides a Digital Experience Platform (DXP) based on open source Drupal to help ambitious brands create impactful digital customer experiences.

What you will do

• Lead and manage a team of 5-7 Account Managers to develop accounts and grow the overall book of business.
• Report on team activity and pipeline metrics and provide accurate forecasting to leadership.
• Collaborate cross-functionally with Field Sales, Solutions Engineering, Customer Success, Product, and Professional Services.
• Develop and implement internal processes to streamline account management and performance measurement.
• Define, assign, and foster the achievement of upselling and retention goals.

Requirements

• 3-5 years of relevant industry experience.
• Proven leadership experience (3-5 years preferred).
• Experience managing a sales pipeline and forecasting.
• Expertise in both renewal and expansion strategies.
• Must be based in the United States.
• Ability to travel.

Culture & Benefits

• Work at a top-rated software company recognized as a leader by the analyst community.
• Collaborative environment focused on building the future of digital experiences.
• Comprehensive benefits package (details available via company links).
• Equal opportunity employer commitment.