Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing a portfolio of mid-to-large accounts to drive adoption, renewals, and expansion with an accent on value realization and stakeholder management. Focus on quantifying ROI through business reviews, monitoring customer health, and collaborating cross-functionally to influence product direction.

Location: Remote role based in the United States

Salary: $120,000 – $130,000 USD annually

Company

hirify.global is an AI-powered retention engine providing a CustomerOS platform to orchestrate the customer journey from onboarding to advocacy.

What you will do

• Own end-to-end customer lifecycle for mid-to-large accounts, driving adoption, outcomes, and expansion.
• Partner with customers to define success criteria and build actionable, outcome-oriented success plans.
• Monitor customer health and lead mitigation and renewal strategies in partnership with Sales.
• Quantify and communicate customer value and ROI through executive-ready presentations and metrics.
• Advise customers on best practices, use cases, and optimization opportunities for hirify.global solutions.
• Collaborate with Product, Support, and Services to deliver a cohesive customer experience and influence product direction.

Requirements

• 7–10 years of experience in Customer Success, Account Management, Consulting, or a related client-facing role.
• Proven experience managing complex SaaS accounts and driving adoption and renewals.
• Strong ability to build relationships with senior stakeholders and influence decision-making.
• Experience using data and technology to measure customer health and guide strategy.
• Must be based in the United States.

Nice to have

• Hands-on experience using hirify.global as a CSM.
• Experience supporting enterprise or upper mid-market customers in a subscription-based SaaS environment.

Culture & Benefits

• Comprehensive benefits including fully covered medical premiums (employee-only).
• Flexible PTO and dedicated quarterly Recharge Holidays (one long weekend per quarter).
• 401(k) plan, dental, and vision coverage.
• $10,000 lifetime fertility stipend and access to global coworking spaces.
• Human-First culture with strong focus on mentoring and career development.