Customer Onboarding Manager

TL;DR

Customer Onboarding Manager (AdTech): Assist newly-signed customers with seamless onboarding to the Smartly platform, delivering tailored solutions and training on key features. Focus on technical execution of onboarding plans, product adoption, workflow automation, and collaboration with Sales and Customer Success teams.

Location: Amsterdam, North Holland, Netherlands

Company

AI-powered advertising technology company transforming ad experiences, managing creative and media for 700+ brands worldwide across platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

What you will do

• Act as subject matter expert on hirify.global products, communicating and implementing solutions for customer needs.
• Collaborate with Sales and Customer Success to deliver tailored onboarding plans for Tier 1-3 key customers.
• Own technical execution of onboarding, including training on platform features, reporting views, feeds, and automations.
• Tailor onboarding journeys to customer challenges, driving product adoption and addressing gaps.
• Organize and manage onboarding processes, create presentation decks, and ensure sales promises are delivered.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3-5 years digital experience, ideally with paid social (Meta) and programmatic media buying.
• Strong understanding of digital advertising platforms and tools.
• Experience with Google Sheets and creating presentations in Google Slides.
• Excellent communication, project management, problem-solving, and organizational skills.
• Ability to thrive in fast-paced, collaborative environment.

Culture & Benefits

• Multinational team of 750+ from 60+ nationalities across 13 countries.
• Inclusive environment focused on Diversity, Equity & Inclusion.
• Dynamic Onboarding team contributing to customer success and long-term partnerships.