Technical Account Manager

TL;DR

Technical Account Manager (Customer Support): Manage and grow customer relationships by providing expert technical support, proactive guidance, and strategic account management. Focus on troubleshooting, onboarding, customer advocacy, and performance monitoring to ensure customer satisfaction and retention.

Location: Netherlands, ’s-Hertogenbosch

Company

hirify.global is a leading provider of advanced server, storage, and networking solutions for data centers, cloud computing, enterprise IT, and IoT/embedded customers worldwide.

What you will do

• Build and maintain strong relationships with key stakeholders in assigned accounts.
• Provide expert-level technical support and troubleshoot customer issues.
• Assist with customer onboarding and training on products/services.
• Identify opportunities for account growth and collaborate with sales teams.
• Advocate for customer needs within internal teams and gather feedback.
• Monitor account performance and prepare regular reports.

Requirements

• Location: Netherlands, ’s-Hertogenbosch
• Bachelor's degree in a technical field or equivalent experience.
• Proven experience in technical account management or related roles.
• Strong technical aptitude and communication skills.
• Ability to build and maintain customer relationships.
• Experience with CRM software is a plus.