Customer Service Quality & Projects Manager

TL;DR

Customer Service Quality & Projects Manager: Monitoring and analyzing KPIs, managing projects, and optimizing processes to ensure efficient operations with an accent on quality standards and external partner management. Focus on driving performance improvements and implementing measures to enhance service excellence.

Location: Must be based in Sevenum, Netherlands

Salary: €3,000–€3,500

Company

Europe’s leading e-pharmacy dedicated to making health accessible to everyone through innovation and collaborative teamwork.

What you will do

• Monitor, analyze, and report on key performance indicators to ensure operational transparency.
• Plan and manage projects, coordinating initiatives and tracking results.
• Analyze and continuously improve existing processes to create sustainable workflows.
• Maintain and enhance structured documentation and reporting standards.
• Manage and develop external partners through performance reviews and quality oversight.
• Collaborate with stakeholders to identify and implement efficiency improvements.

Requirements

• University degree required
• At least 5 years of professional experience, ideally in Customer Success
• Experience in KPI-driven project management
• Proficiency in Microsoft Excel and PowerPoint
• Hands-on experience with CRM systems
• Business fluent in English and/or German

Culture & Benefits

• Travel allowance for daily commute.
• 28 vacation days plus an 8% annual vacation bonus.
• Contribution-free company pension plan.
• Employee discounts on online selection and on-site sales.
• Access to internal and external professional development programs.
• On-site fitness room, relaxation areas, and team events.
• Anonymous mental health support via nilo.