Commercial Customer Success Manager (Ecommerce)

TL;DR

Commercial Customer Success Manager (Ecommerce): Bridging customer relationships and driving business growth with a strong emphasis on commercial activities. Focus on identifying and executing growth opportunities within the existing customer base, leveraging data and strategic partnerships.

Location: This position is based in our HQ in Eindhoven (Hybrid work model: at least 1-3x a week at the office)

Company

hirify.global is the complete shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences.

What you will do

• Serve as a trusted advisor to customers, guiding them to unlock their full potential
• Leverage customer data and trends to identify and act on upsell and cross-sell opportunities, maximizing value for both customers and the business
• Develop personalized approaches to drive revenue and customer engagement
• Oversee and take ownership of the renewal process, driving high retention rates
• Collaborate across departments to turn your own ideas or company initiatives into impactful successes, ensuring alignment and smooth execution

Requirements

• Bachelor's degree
• About 3 years of relevant experience gained in supply chain/logistics environment and/or E-commerce
• Proven track record in meeting expansion targets and successfully managing renewals
• Fluent in English, Dutch & French
• Eligible to work in the Netherlands (EU)
• Self-motivated, resilient, and commercially driven

Culture & Benefits

• Working in an internationally oriented, fast-growing, certified Great Place to Work!
• A good base salary that grows with the company and your accomplishments
• Bonus agreement based on your own performance
• A flexible hybrid working model and a dedicated €500 budget to set up your home office
• After 3 years of employment, you get a sabbatical of 4 weeks from us
• Keep growing with a study budget of €2.000,- per year!