Vice President, Customer Success

TL;DR

Vice President, Customer Success (Energy Storage): Driving customer value realization and engagement across the solution lifecycle from installation to long-term performance and expansion with an accent on strategic outcomes, feedback loops, and cross-functional alignment. Focus on defining global customer success strategies, measuring KPIs like adoption, retention, and utilization, and operationalizing improvements at scale.

In-Office (4 days/week) in Arlington, VA or Alpharetta, GA, USA. Must be legally authorized to work in the United States without employer sponsorship.

Company

Global market leader delivering intelligent energy storage and optimization software for renewables and storage, with gigawatts of implementations across nearly 50 markets.

What you will do

• Engage customers post-installation to ensure value realization through use cases, best practices, tools, and resources.
• Proactively share capabilities, insights, and outcomes to drive utilization and confidence.
• Lead customer forums, user groups, and feedback mechanisms to inform product and service improvements.
• Define and execute global customer success strategy aligned with commercial objectives.
• Partner with Sales, Product, Services, and other teams to embed outcomes across the customer lifecycle.
• Track and report KPIs, conduct reviews, and refine processes using data and insights.

Requirements

• 15+ years progressive leadership in customer success, services, or post-sales in energy, renewables, or infrastructure.
• Proven track record building and scaling customer-focused organizations in complex B2B environments.
• Strong understanding of project delivery, services lifecycles, and energy storage operations.
• Experience with customer success measures, engagement frameworks, and value realization across geographies.
• Bachelor’s degree in Business, Engineering, or related; MBA preferred.
• Customer-centric leader with data-driven, strategic, and cross-functional skills.

Culture & Benefits

• Unleash Voices: Openness, active listening, and diverse perspectives driving innovation.
• Customer Fluent: Deep focus on exceeding customer needs and continuous improvement.
• Infinite Impact: Pushing boundaries for sustainable, game-changing energy solutions.
• All In: Ownership mindset for growth and seizing opportunities.