Retail Excellence Training Manager (Retail)

TL;DR

Retail Excellence Training Manager (Retail): Driving store conversion, commercial KPIs and capability uplift across hirify.global stores with an accent on coaching, training and data-led action planning. Focus on embedding best practices, improving customer experience and delivering measurable performance improvements at store level.

Location: Field-based in Midlands & South Wales Region with regular travel to stores across the UK required. Full UK driving licence is required.

Company

Multi-site retail chain specializing in streetwear and sneakers with a national team focused on store performance.

What you will do

• Support stores to improve conversion, ATV, UPT and overall sales performance through actionable improvement plans.
• Identify opportunities to enhance customer journey, selling behaviours and in-store execution while embedding retail standards.
• Deliver structured and on-the-job training to store managers, supervisors and teams, including group sessions.
• Coach leaders to build confidence in selling, team leadership and performance driving.
• Collaborate with retail operations, training & development and area managers, providing feedback on store trends.

Requirements

• Proven experience in a multi-site retail environment
• Strong understanding of store KPIs, conversion and commercial drivers
• Experience coaching and developing store teams and leaders
• Confident delivering training in-store and adapting to different audiences
• Data-led mindset to turn insights into action
• Willingness to travel extensively across the UK with full UK driving licence

Nice to have

• Experience in a field-based or retail support role
• Background in retail training, operations or performance improvement
• Passion for customer experience and retail excellence

Culture & Benefits

• Value diversity for building inclusive teams with different perspectives.
• Focus on customer experience as priority in every decision.
• Hands-on, fast-paced store environment with emphasis on commercial results and people development.

Hiring process

• Review of applications followed by informal call or Teams video chat about the role and fit.
• Open and honest conversations to learn about each other in a friendly environment.