Retail Excellence Training Manager

TL;DR

Retail Excellence Training Manager (Retail): Driving store conversion, commercial KPIs and capability uplift across hirify.global stores with an accent on coaching, training and data-led action planning. Focus on embedding best practices, improving customer experience and delivering measurable performance improvements at store level.

Field-based role in Scotland & North East Region with regular travel to stores across the UK required and full UK driving licence required.

Company

Multi-site retail chain specializing in streetwear and sneakers.

What you will do

• Support stores to improve conversion, ATV, UPT and overall sales performance through actionable improvement plans.
• Identify opportunities to enhance customer journey, selling behaviours and in-store execution.
• Deliver structured and on-the-job training to store managers, supervisors and teams.
• Coach leaders to boost confidence in selling, team leadership and performance driving.
• Collaborate with retail operations, training & development and area managers to link strategy with store execution.

Requirements

• Proven experience in a multi-site retail environment
• Strong understanding of store KPIs, conversion and commercial drivers
• Experience coaching and developing store teams and leaders
• Confident delivering training in-store and adapting to different audiences
• Data-led mindset with ability to turn insight into action
• Willingness to travel extensively across the UK; full UK driving licence required

Nice to have

• Experience in a field-based or retail support role
• Background in retail training, operations or performance improvement
• Passion for customer experience and retail excellence

Culture & Benefits

• Value diversity to bring different perspectives to products and services.
• Build happy teams inspired by varied experiences and backgrounds.

Hiring process

• Review applications individually and invite for informal call or Teams video chat.
• Open conversations to assess fit for the role and company.