Guest Experience Operations Intern

TL;DR

Guest Experience Operations Intern (Hospitality): Support property damage claim resolution, guest feedback management, and service recovery initiatives with an accent on investigating cases, coordinating communications, and ensuring positive guest experiences. Focus on drafting review responses, tracking resolutions, and collaborating with operations, finance, and customer support teams.

Location: Hybrid in Kuala Lumpur

Company

hirify.global is a short-term rental and hospitality management company operating in the UK, France, Portugal, Spain, and UAE with cutting-edge technology and top-notch service.

What you will do

• Assist in managing and processing property damage claims, gathering documentation, and tracking resolutions.
• Review and assess claim submissions for accuracy and compliance with platform policies.
• Coordinate communication with owners, guests, and external partners under senior guidance.
• Manage guest reviews by drafting professional, timely responses.
• Shadow service recovery processes to address and resolve guest concerns.
• Collaborate with operations, finance, and customer support teams while maintaining records for reporting.

Requirements

• Strong communication and organizational skills.
• High attention to detail with a proactive mindset.
• Interest in hospitality, customer service, or operations.
• Tech-savvy and comfortable with digital tools.
• Ability to multitask and adapt quickly to changing tasks.
• Positive, collaborative attitude with willingness to learn.
• Fluency in English (other languages a plus).

Culture & Benefits

• Hybrid work flexibility to balance work and life.
• Part of a fast-growing company in the travel industry.
• Dynamic, multicultural team with over 60 nationalities.
• Opportunities for learning and career development.
• Focus on wellbeing with supportive activities.
• Diversity and inclusion as an equal-opportunity employer.