Merchant Onboarding Operator

TL;DR

Merchant Onboarding Operator (Fintech): Managing the end-to-end merchant lifecycle and operational support for business systems with an accent on data accuracy and financial verification. Focus on resolving operational discrepancies and collaborating with cross-functional teams to ensure seamless merchant integration.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a leading provider of strategic technology and payment solutions for merchants and travelers.

What you will do

• Execute end-to-end merchant onboarding and decommissioning across business systems.
• Maintain accurate merchant data and process information updates.
• Provide email-based support for onboarding queries within defined SLAs.
• Verify financial updates and fee changes to ensure timely implementation.
• Investigate and resolve operational discrepancies with technology teams and external partners.
• Collaborate with internal stakeholders including Customer Care, Product, and IT.

Requirements

• Bachelor’s degree in Business Administration, Management, Accounting, or related field.
• Fresh graduates or candidates with up to one year of relevant experience.
• High level of accuracy in data entry and information management.
• Proficiency in Microsoft Office, specifically Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Nice to have

• Familiarity with Chinese business practices and communication styles.