Customer Service Representative

TL;DR

Customer Service Representative (Order Management): Managing end-to-end order processing and customer inquiries within an ERP system with an accent on accuracy, process compliance, and cross-functional collaboration. Focus on resolving order-related issues, maintaining documentation, and supporting supply chain workflows to ensure smooth order-to-cash operations.

Location: Kuala Lumpur, Malaysia

Company

hirify.global is a global leader in secure connectivity solutions for embedded applications, driving innovation in the automotive, industrial, and IoT markets.

What you will do

• Enter and maintain customer orders in the ERP system while ensuring adherence to standard operating procedures.
• Manage daily customer inquiries regarding order status, delivery, and documentation.
• Collaborate with Logistics, Supply Chain, and Finance teams to resolve order-related issues and ensure smooth order-to-cash flow.
• Support the onboarding of new customer accounts according to defined internal procedures.
• Monitor order blocks and routine pricing issues, escalating non-standard cases to senior management.
• Update performance metrics and support data validation for backlog and customer reports.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
• 1–3 years of experience in order management, customer service, or administrative support.
• Fluent English proficiency is essential.
• Basic understanding of ERP systems and ability to follow structured processes.
• Strong communication skills and a customer-centric mindset.
• Ability to handle routine problem-solving and maintain high accuracy in documentation.

Nice to have

• Experience with SAP.
• Good Mandarin language skills.

Culture & Benefits

• Opportunity to work in a high-performance, global sales environment.
• Exposure to cutting-edge technologies in the intelligent edge and AI space.
• Structured professional development and training programs.
• Collaborative team culture focused on innovation and market impact.