Customer Support Executive (Fintech)

TL;DR

Customer Support Executive (Fintech): Delivering exceptional trilingual support for entrepreneurs and SMEs navigating business incorporation and compliance with an accent on empathy, speed, and digital platform guidance. Focus on resolving complex inquiries, collaborating with cross-functional teams, and continuously improving client experiences through data-driven insights.

Location: Must be based in Malaysia

Company

hirify.global is a fast-growing, tech-enabled B Corp providing automated back-office solutions for micro SMEs, including corporate secretarial, accounting, and fintech payment services.

What you will do

• Resolve customer inquiries via email, live chat, and phone with speed and clarity.
• Guide clients through digital onboarding and document submission processes.
• Troubleshoot issues related to business incorporation and accounting.
• Collaborate with Sales, Compliance, and Tech teams to ensure seamless service delivery.
• Identify recurring customer pain points to suggest workflow and help center improvements.

Requirements

• Must be based in Malaysia
• Bachelor's Degree in any field.
• Fluent in English and Mandarin (non-negotiable); Cantonese proficiency is a significant advantage.
• 0-2 years of experience in customer support, preferably in Fintech or SaaS.
• Proficiency with digital tools like Zendesk, Aircall, and Slack.
• Self-motivated with a dedicated, quiet workspace and stable internet connection.

Nice to have

• Basic knowledge of Hong Kong business regulations.
• Experience in a fast-paced startup or scale-up environment.

Culture & Benefits

• Flexible work-from-home policy with the ability to work fully remote from anywhere for 1 month per year.
• Competitive market salary with potential for employee share ownership.
• Commitment to a diverse, inclusive, and kind work environment as a certified B Corp.
• Opportunities for personal growth through internal and external training programs.
• Exposure to cutting-edge AI applications in the fintech space.

Hiring process

• Initial 30-minute chat with Talent Acquisition.
• 60-minute case study session with the Hiring Manager.
• 60-minute soft-skills assessment with HR or leadership.
• Reference checks and final offer.