Customer Success Enablement Specialist

TL;DR

Customer Success Enablement Specialist (SaaS): Supporting post-sales teams by generating custom client deliverables and analyzing customer data to drive satisfaction and retention. Focus on managing account engagement strategies, prioritizing tasks, and ensuring high-quality communication with clients.

Location: Must be based in or able to work from the Menara Skymind office in Georgetown, Penang, Malaysia (Hybrid role requiring in-office presence 3+ days per week).

Company

A global leader in B2B technology intelligence, digital services, and events, providing data-driven insights to accelerate growth from R&D to ROI.

What you will do

• Generate custom client deliverables including emails, reports, and executive presentations.
• Analyze customer data to identify growth opportunities and mitigate churn risks.
• Collaborate cross-functionally to align deliverables with account engagement strategies.
• Prioritize and manage multiple tasks to meet strict client deadlines.
• Track and communicate activity status using internal workflow management tools.

Requirements

• Bachelor’s degree.
• 0–2 years of professional experience.
• Interest in marketing, sales, or SaaS technology.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent written and oral communication skills.
• Must be able to work from the Menara Skymind office in Penang, Malaysia.

Culture & Benefits

• Flexible hybrid work policy with support for remote work when not in the office.
• Career development through bespoke training, mentoring, and LinkedIn Learning access.
• Private medical cover and strong wellbeing support including EAP and mental health resources.
• ShareMatch scheme to become an Informa shareholder.
• Annual leave, birthday leave, and volunteer days with charity match funding.