Junior Customer Success Manager (APAC)

TL;DR

Junior Customer Success Manager (APAC) (Fintech): Managing client relationships across technical, business, and product levels to ensure their success with the verification platform with an accent on stakeholder engagement and growth. Focus on identifying opportunities and challenges, delivering training and feature updates, and representing clients internally.

Location: Remote-first, APAC focus (Native/Bilingual Mandarin Chinese required)

Company

Leading full-cycle verification platform enabling scalable compliance, trusted by over 4,000 clients worldwide including Bitpanda, Wirex, and Bybit.

What you will do

• Manage clients at all levels (technical, business, product) to help achieve their goals.
• Build and grow relationships with key clients and stakeholders.
• Identify opportunities and potential challenges.
• Provide training, webinars, and introduce new features.
• Collect and share client feedback internally.
• Collaborate with Sales, Solution Architects, Product, Legal, and Marketing teams as client advocate.

Requirements

• Native/Bilingual Chinese (Mandarin) and advanced English.
• Prior experience as Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments.
• Basic understanding of KYC (big plus).
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

Culture & Benefits

• Remote-first, trust-based culture with no mandatory office days or trackers; flexible hours synced with team.
• Extra time off: birthday holiday, 10 personal days, 7 sick days, extended Christmas/New Year.
• Truly global team across continents and time zones.
• Growth support: clear goals, feedback, learning opportunities, event coverage.
• Team offsites fully covered a few times a year.
• Hardware/tools provided; friendly, diverse, inclusive environment.

Hiring process

• TA screening.
• Assignment.
• Hiring Manager Interview.
• Final Interview.