Sr. Manager, Customer Success (SaaS)

TL;DR

Sr. Manager, Customer Success (SaaS): Leading and developing a regional team of Customer Success Managers across APAC to drive growth, retention, and long-term account health with an accent on commercial performance and strategic account management. Focus on driving renewals, upsells, cross-sells, and aligning customer value with business priorities through executive relationship building.

Location: Singapore (Remote-First)

Company

hirify.global provides a SaaS-based Global Employment Platform that enables businesses to hire and manage teams in over 180 countries without needing local legal entities.

What you will do

• Lead and coach a regional team of CSMs in strategic account planning, executive engagement, and operational support across APAC.
• Drive post-sales commercial performance, including contract renewals, price increases, upsells, and cross-sell motions.
• Monitor customer health, adoption trends, and risks to implement proactive retention and growth playbooks.
• Translate APAC market insights and customer feedback into recommendations for senior leadership and product teams.
• Partner cross-functionally with Sales, Product, Support, and Marketing to improve revenue execution and sales effectiveness.
• Champion the integration of AI and automation to enhance team productivity and improve customer outcomes.

Requirements

• 6+ years of experience leading enterprise Customer Success or post-sales commercial teams.
• At least 3 years of experience managing managers or team leads.
• Proven experience working within the APAC regional market.
• Demonstrated track record of owning commercial outcomes (renewals, expansion) in a SaaS or subscription environment.
• Proficiency with CRM tools, specifically Salesforce, and MS Office Suite.
• Strong executive stakeholder management, analytical capability, and forecasting discipline.

Nice to have

• 2+ years of experience in Employer of Record (EOR), HR outsourcing, or global expansion industries.
• Proficiency in Mandarin.
• Experience applying AI tools to improve professional workflows and operational processes.

Culture & Benefits

• Remote-first work culture fostering flexibility and innovation.
• Comprehensive medical, dental, and vision insurance.
• Generous paid parental leave and flexible time off.
• Sabbatical granted after 5 years of service.
• Access to spending accounts for employee wellness and perks.