Account Manager

TL;DR

Account Manager: Deliver creative and production work with a particular focus on video content production and packaging design/artwork, ensuring work is delivered on time, on brief and on budget. Focus on client management, project delivery oversight, financial responsibility, and strategic account planning.

Location: Manchester (hybrid; on-site at client's offices min. 3 days/week)

Company

World’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands, partnering with over 300 clients in 40+ countries. Part of The Brandtech Group, leveraging cutting-edge AI technology.

What you will do

• Be the primary day-to-day point of contact for client stakeholders on assigned projects and build strong client relationships.
• Lead client status calls, workshops, present work, capture feedback, and manage approvals.
• Review and prioritise client briefs, translate into internal briefs, and oversee production lifecycle for video and packaging artwork.
• Coordinate with designers, producers, artworkers, and external suppliers to deliver against objectives and escalate risks.
• Manage project forecasting, budgets, financial reporting, cost estimates, and spend tracking.
• Maintain brief pipelines, delivery schedules, produce reports, and support strategic account plans.

Requirements

• 3+ years agency account management experience (preferably with FMCG/CPG/consumer brands or Home & Personal Care)
• Hands-on experience managing creative production workflows, especially video production and packaging artwork/print production
• Proven project management skills across full project lifecycles, including governance, scheduling, resourcing, and risk management
• Comfortable with budget management, cost approvals, POs, and financial monitoring/reporting
• Strong written and verbal communication for client-facing documentation and presentations
• Experience working with cross-functional teams (creative, design, production, strategy) and managing client feedback loops

Nice to have

• Experience across digital, print, motion graphics, web, or UX/UI
• Prior exposure to on-site agency models or embedded agency working
• Familiarity with asset management workflows and production software/tools

Culture & Benefits

• Values: Ambitious, Imaginative, Inspirational, always learning and listening, Results-focused, pro-inclusive and anti-racist
• Equal opportunity employer committed to inclusive working environment
• Ambitious environmental goals around sustainability with science-based emissions reduction targets