Remote Technical Account Manager

TL;DR

Remote Technical Account Manager (Healthcare Tech): Manage post-sales customer relationships from onboarding through implementation with an accent on resource allocation, Agile delivery, and financial oversight. Focus on identifying upsell opportunities, resolving critical issues, and ensuring high customer satisfaction and retention.

Location: Remote (Colorado, US); willingness to travel up to 25% required

Healthcare technology company focused on improving global health outcomes.

What you will do

• Oversee project resource management and allocation across customer engagements.
• Manage customer onboarding, integration, and deployment plans.
• Serve as primary post-sales point of contact and facilitate regular meetings.
• Collaborate with Agile Leads and cross-functional teams for effective delivery.
• Handle financial aspects, Statements of Work, billable hours, and upsell opportunities.
• Ensure timely resolution of critical issues and maintain high satisfaction levels.

Requirements

• 5-7+ years in technical account management or similar roles
• Post-secondary education in technical field or equivalent experience
• Experience in resource management, financial oversight, and managing multiple accounts
• Strong knowledge of Agile methodologies (Scrum, Kanban)
• Excellent communication, negotiation, and cross-functional collaboration skills
• Proven ability to identify upsell opportunities

Culture & Benefits

• Remote work environment
• Flexible Time Away From Work Policy (PTO, personal, sick days)
• Competitive salary and health/medical benefits
• RRSP/TFSA/401K employee contribution, life and disability insurance
• Employee Assistance Program
• FHIR Study Program, Skillsoft Learning, social and community activities