Client Success Manager

TL;DR

Client Success Manager (Mental Health Platform): Supporting employer relationships to drive product adoption, engagement, client retention, and growth with an accent on partnering with senior HR executives as product expert and strategic consultant. Focus on setting the bar for client happiness, industry expertise, and delivering exceptional experiences.

Location: Remote - US; US-based team members outside Pacific time zone must work at least six hours between 8am-5pm PT each workday.

Company

Fully remote hyper-growth mental health benefits platform for employers, backed by top investors and recognized for innovation.

What you will do

• Support hirify.global’s employer relationships to drive product adoption and engagement.
• Partner closely with senior HR executives and business leaders as product expert, strategic consultant, and mental health champion.
• Focus on client happiness, industry expertise, and helping clients improve hiring practices.

Requirements

• Must be US-based with ability to overlap at least six hours in Pacific time zone (8am-5pm PT).
• Driven, creative, and passionate about mental health mission.
• Experience in client success, account management, or similar roles preferred.

Culture & Benefits

• "It Takes a Village" culture with high empathy, accountability, and drive to win.
• Obsession to win, transparent communication, continuous feedback, and bias towards action.
• Fully remote workforce; supportive, diverse environment fostering collaboration and growth.