Client Success Manager

TL;DR

Client Success Manager: Own strategic client lifecycle and account health for B2B security testing services with an accent on renewal outcomes, reactivation of dormant accounts, and translating technical testing results into actionable growth strategies. Focus on forecasting opportunities, coordinating discovery and delivery with Sales and Operations, and driving measurable client success through structured debriefs and advocacy.

Location: Remote (Canada)

Company

hirify.global provides expert-level penetration testing and security assessments to help organizations improve their security posture.

What you will do

• Lead strategic review calls focused on outcomes, growth opportunities, and next steps while coordinating discovery and delivery for returning clients.
• Proactively monitor account health and forecast opportunities ahead of buying cycles based on clients’ evolving security objectives.
• Re-engage dormant accounts and drive strategic growth by partnering with inbound/outbound peers and introducing new defense-elevation strategies.
• Act as the voice of the client internally by collaborating with Client Success, Sales, Marketing, and Operations to align needs with business objectives and drive advocacy.

Requirements

• 2–5 years of experience in Client Success, relationship management, or consultative sales.
• Strong written and verbal communication skills across emails, meetings, and documentation.
• Proven ability to manage multiple client relationships and triage opportunities.
• Comfort diving into and obsessing over data, with familiarity using a CRM platform (Salesforce, HubSpot, etc.).
• Proven track record of delivering (or exceeding) measurable client outcomes.
• Experience in cybersecurity, IT services, B2B SaaS, or consulting is an asset.

Culture & Benefits

• Fully remote in Canada.
• Competitive compensation with pay-for-performance.
• Paid training and certifications.
• Employer-paid benefit plans for you and your family.
• Wealthsimple GRSP with corporate matching.
• Vacation and personal/sick days, plus paid time off for your birthday, professional development, and volunteering.

Hiring process

• Interviews to assess client success/account management experience and consultative communication style.
• Evaluation of measurable client outcomes and ability to work with CRM data and timelines.
• Final discussions focused on fit for a proactive, strategic post-sales role.