Global Head of MICE

TL;DR

Global Head of MICE (hirify.global Events): Architect conversion and retention strategy for AI-driven events platform with an accent on scaling operations, hitting revenue targets, and improving service quality. Focus on leading global team growth, optimizing win-rates through processes and tech, and driving enterprise deals.

Must be based within commuting distance of our hubs for IRL-first hybrid work (in-person 3 days a week). Relocation support available from anywhere in the world for certain roles.

Company

hirify.global (formerly Travelhirify.global) is a global SaaS platform for travel and spend management, trusted by 10,000+ companies, with 1,800 people across 12 offices.

What you will do

• Lead and grow a global team of Event Specialists and Managers from ~20 to 40, handling recruitment, development, motivation, and work allocation.
• Own sales targets by converting pipeline into booked events, reporting metrics, identifying gaps, and driving growth.
• Define service quality standards, monitor in real-time, strengthen feedback loops, and boost customer loyalty.
• Optimize conversion win-rates via operational improvements based on feedback and metrics.
• Support enterprise deals, RFPs, and high-value opportunities for large events.
• Partner with Product to align roadmap with team needs and drive platform adoption.

Requirements

• Perfect written and spoken English.
• Proven track record scaling a business unit from $1M to $10M+ in MICE industry.
• Experience managing large teams (6-8 direct reports) with high performance and engagement.
• Persistent, resilient mindset thriving in scale-up chaos, with strategic and execution focus.
• Strong analytical skills for precise performance reporting.
• Expertise in stakeholder management across departments.

Culture & Benefits

• IRL-first hybrid work with 3 in-person days per week near hubs to boost connectivity and productivity.
• Driven by values like ownership, 7-star experience, and one-team collaboration.
• Value curiosity, purpose, and mindset over just knowledge.
• Global, diverse team from 70+ countries.
• Equal opportunity employer.

Hiring process

• Submit resume and portfolio in English.
• Expect outcome-based accountability measured on revenue growth, conversion rates, customer satisfaction, and team engagement.