Partner Onboarding Specialist (Manila) - Bahasa Malay/Indonesia Speaking

TL;DR

Partner Onboarding Specialist (Bahasa Malay/Indonesia): Lead the onboarding journey for beauty and wellness partners onto the hirify.global ecosystem with an accent on data migration, platform training, and quality assurance. Focus on managing project timelines, handling objections, and ensuring seamless adoption of platform features.

On-site in Manila, Philippines

Company

AI-powered operating system for the global beauty, wellness, and self-care industry, trusted by 140,000+ businesses and processing over 1 billion appointments worldwide.

What you will do

• Communicate onboarding process, set expectations, and manage project timelines and tasks.
• Guide and train partners on the hirify.global platform to drive adoption and utilization of features like payments and add-ons.
• Lead partner onboarding, understand business needs, handle risks and objections, and ensure data accuracy during migration.
• Create training materials, Loom recordings, and Hubspot tasks for clear instructions and handover.
• Provide quality assurance, track progress, and support banking/KYC processes while staying compliant.
• Collaborate across teams and timezones, identify improvements, and assist with ad-hoc requests.

Requirements

• Excellent oral and written communication skills in English
• Bahasa Malay/Indonesia speaking
• On-site work in Manila
• High organizational and time management skills
• Commercially minded with ability to manage partner expectations
• Strong analytical, troubleshooting, and problem-solving skills
• Proficiency in Excel and data manipulation
• Project coordination experience preferred
• Team player comfortable in fast-paced environment

Nice to have

• Experience in beauty & wellness sector
• Previous start-up/scale-up tech company environment

Culture & Benefits

• Fast-paced, ever-changing environment with autonomous work and challenges.
• Inclusive workforce valuing diversity and accessibility support.
• Global team across multiple timezones and markets.
• Team-oriented culture where everyone assists each other.