Associate Director, Personalisation Delivery

Location: NSW, Australia; hybrid schedule with three days in the office and two days from wherever works best

Compensation: $80 monthly credit, plus competitive remuneration

Company

hirify.global operates a telecommunications network connecting millions of Australians for communication, work and entertainment.

What you will do

• Own and manage the integrated personalisation delivery roadmap, prioritising and sequencing initiatives against customer and business objectives.
• Lead demand intake and backlog management, translating business priorities into actionable delivery plans.
• Coordinate business, data and technology teams across customer data, decisioning, marketing automation and channel experience.
• Drive planning, governance and stakeholder alignment with clear visibility of priorities, progress and outcomes.
• Manage dependencies, risks and delivery challenges across complex initiatives.
• Monitor delivery performance and improve efficiency, predictability and business value.

Requirements

• Proven experience leading complex, cross-functional delivery programs, portfolios or strategic initiatives with interdependent workstreams.
• Strong backlog management, prioritisation and demand planning expertise.
• Experience managing cross-functional teams and coordinating multiple stakeholders.
• Hands-on experience with Jira or similar workflow management tools.
• Strong understanding of Agile delivery methodologies and governance frameworks.
• Excellent stakeholder management, communication, influencing and trade-off decision-making skills.

Nice to have

• Experience in customer, digital, marketing technology or personalisation environments.

Culture & Benefits

• Flexible hybrid work arrangement with three office days and two flexible-location days.
• 25% off hirify.global products, retail partner discounts and a monthly credit.
• Additional Connected leave days and up to 16 weeks of carer-neutral paid parental leave.
• Employee-led diversity networks, inclusion initiatives and 24/7 wellbeing counselling and support.
• Office campus amenities include cafes, chill-out zones, a GP, post office, gym, childcare centre, parking and end-of-trip facilities.
• Free shuttle bus service from Macquarie University Metro Station.