Product Operations Manager, Feedback Loops (AI)

TL;DR

Product Operations Manager (Feedback Loops, AI): Own and continuously improve customer feedback flows into product and research decisions with an accent on building shared operating systems for intake, synthesis, and routing. Focus on designing AI-enabled pipelines, establishing routing infrastructure, and driving adoption across product, research, GTM, and support teams.

Location: San Francisco, CA or New York City, NY (hybrid, at least 25% time in office)

Salary: $260,000 - $325,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems to ensure AI is safe and beneficial for users and society.

What you will do

• Own the org-wide pipeline capturing customer feedback from all channels into a structured system of record.
• Build AI-powered synthesis and triage workflows using Claude to tag, cluster, summarize, and route feedback.
• Establish routing and visibility layers to connect customer input to product roadmaps and model training priorities.
• Design and run voice of the customer programs like advisory boards and early access cohorts for high-signal feedback.
• Define success metrics, run retrospectives, and continuously improve processes and tooling.

Requirements

• 7+ years in product operations, customer insights, or voice of the customer programs in fast-paced tech
• Personally shipped AI-enabled processes: written prompts, built evals, iterated on LLM workflows
• Owned end-to-end customer feedback programs that influenced product decisions
• Experience building horizontal, cross-org infrastructure and driving adoption through influence
• Comfortable with ambiguity, creating structure, and iterating from v1 in scaling companies
• Bachelor’s degree or equivalent in relevant field

Nice to have

• AI-native workflows: prompt design, evals, closed-loop improvement
• Product Management, Customer Success Operations, or Research Operations experience
• Familiarity with feedback tools like Productboard or Dovetail
• Track record scaling operations programs from zero to one

Culture & Benefits

• Competitive compensation, equity, generous vacation and parental leave
• Flexible working hours and lovely office spaces in SF and NYC
• Visa sponsorship available (with reasonable efforts and immigration lawyer support)
• Collaborative team focused on high-impact AI research
• Emphasis on diverse perspectives and representation in AI development