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Service Manager (DevOps & Application Operations)

Формат работы
onsite
Тип работы
fulltime
Английский
c1
Страна
Poland
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Service Manager (DevOps & Application Operations): Own end-to-end service lifecycle for platforms and applications with an accent on ITIL-compliant management, service design, and DevOps/SRE practices. Focus on designing service architectures, ensuring SLA adherence, steering engineering teams, and driving continuous service improvement.

Location: Warszawa

Company

Leader in the telecommunications industry at hirify.global's T Hub, working with modern technologies like 5G, IoT, and AI.

What you will do

  • Own end-to-end service lifecycle including strategy, design, transition, operation, and continual improvement for platforms and applications.
  • Ensure ITIL-compliant processes for incident, problem, change, and request management; develop service documentation and ensure compliance.
  • Create service offers with SLAs, pricing, and designs; support pre-sales with effort estimates and risk assessments.
  • Monitor SLAs, coordinate System Engineers, Cloud Engineers, and Developers in DevOps/SRE environment; drive CSI via KPIs.
  • Steer application and infrastructure evolution per SRE principles; manage EOL scenarios and secure web operations per OWASP.
  • Act as key interface to customers and stakeholders; build networks for coordinated service delivery.

Requirements

  • German: at least C1
  • English: at least C1
  • ITIL certification (at least Foundation).
  • Several years in IT Service Management, preferably enterprise or telco; experience translating requirements into processes.
  • Service design, SLA definition; strong DevOps/SRE, web ops, OWASP, EOL management, monitoring skills.
  • Experience with Jira and Confluence; analytical skills, customer orientation, leadership without authority.

Nice to have

  • Higher ITIL certifications.
  • Familiarity with cloud environments (AWS, Azure, GCP) and CI/CD/monitoring tools.

Culture & Benefits

  • Employment contract, full-time in dynamic agile environment.
  • Opportunity to work with cutting-edge telecom technologies and innovate.
  • Focus on self-organization, ownership, and continuous development.

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