Assistant Manager - Portfolio Office

TL;DR

Assistant Manager - Portfolio Office (Finance Data & Analytics): Shaping, prioritising, and framing demand to align with platform strategy, data priorities, and customer outcomes within Front Door operating model. Focus on using AI-enabled tools for root cause analysis, trend identification, and implementing measurable sustainable changes through automation.

Location: Hybrid in Edinburgh or Bristol (at least two days per week or 40% of time in office)

Salary: £44,901 - £49,890

Company

Evolving bank investing billions in people, data, and tech to serve 26 million customers.

What you will do

• Use AI-enabled tools and data analysis to identify root causes, surface opportunities, and implement sustainable changes through automation.
• Act as primary Front Door interface with Labs and delivery teams, assessing incoming requests through strategic lens including priorities, dependencies, and objectives.
• Lead complex cross-lab requests and facilitate lab surgeries with clear business, data, and strategic context.
• Review customer satisfaction feedback, identify recurring themes, trends, and areas of concern or opportunity.
• Communicate clearly and confidently, tailoring messages to different audiences.
• Collaborate on team activities to develop culture.

Requirements

• Location: Must spend at least 2 days/week in Edinburgh or Bristol office
• Experience acting as primary point of contact between teams, influencing priorities and outcomes with stakeholders of varying seniority.
• Analytical mindset: using data/insights to identify themes/trends/issues and summarise the story.
• Demand, prioritisation, or portfolio-style experience.
• Strong written communication.
• Experience with AI, automation, or continuous improvement; self-starter comfortable in fast-paced environment.

Culture & Benefits

• Hybrid working with at least 2 days/week in office.
• Generous pension up to 15%, annual performance bonus, share schemes, discounted shopping.
• 28 days holiday plus bank holidays, wellbeing initiatives, generous parental leave.
• Commitment to diversity, equity, inclusion; menopause health package, Working with Cancer Initiative.
• Reasonable adjustments for disabilities, Disability Confident Leader guaranteeing interviews for eligible applicants.