Manager, Clinical Associates

TL;DR

Manager, Clinical Associates (Healthcare): Lead teams of clinical associates to manage and coordinate care for members with an accent on workflows, KPIs, and operational performance. Focus on driving high-quality virtual care programs, mentoring supervisors, and partnering with clinical leaders to enhance care coordination and member outcomes.

Location: 9am-5pm EST schedule required (US-based)

Salary: $115,000 - $120,000/year

Company

All-in-one healthcare company combining health insurance, clinical care, service, and technology to improve health outcomes for older Americans.

What you will do

• Act as primary point of contact for people-management inquiries across a 75+ employee org supporting multiple service lines.
• Drive operational performance in inbound/outbound teams, care gap closure, referrals, follow-ups, and digital workflows.
• Develop scalable, data-driven performance frameworks for virtual care programs including primary care and disease management.
• Direct supervisors and frontline staff, advance care coordination workflows with clinical and operational leads.
• Monitor KPIs, guide training and chart auditing for compliant operations.
• Collaborate with vendors and partners to improve workflows and the clinical management platform.
• Mentor staff, foster collaboration, and support career growth through coaching.

Requirements

• Working Schedule: 9am-5pm EST
• Bachelor's Degree (preferred) in Healthcare Administration, Nursing, Human Resources, or similar.
• 3+ years managing people with accountability for quality and productivity.
• Demonstrated ability to drive new initiatives and achieve business outcomes.

Nice to have

• Experience managing and developing high-performing teams.
• Strong analytical skills for data-driven operations and goal setting.
• Track record delivering results for complex operational problems.
• Learning mindset in fast-moving environments.
• Proven leadership, agility, and collaboration skills.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low/no premiums.
• Generous paid time off and parental leave.
• $100 monthly mobile/internet stipend.
• Stock options and bonus eligibility.
• 401K program.