CX Outbound Solution Engineer

TL;DR

CX Outbound Solution Engineer (CCaaS/AI): Designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement with an accent on campaign orchestration, dialing strategies, and AI/ML integration. Focus on architecting scalable workflows, demonstrating PoVs, leading pilots, and integrating CCaaS platforms with CRM/telephony.

USA - Remote

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global leader in customer experience software powered by AI, cloud, and digital technologies, serving 25,000+ businesses including 85 Fortune 100 companies across 30+ countries.

What you will do

• Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
• Design and demonstrate outbound campaign workflows including dialing strategies, segmentation, and contact cadence.
• Design AI flows using low-code/no-code designers, vibe coding, and scripting.
• Present technical solutions to technical and non-technical stakeholders.
• Lead proof-of-value (PoV) and pilot implementations for outbound use cases.
• Integrate CCaaS platforms with CRM, telephony, and campaign management tools.

Requirements

• USA-based remote work required.
• Deep outbound contact center expertise: campaign orchestration, dialing modes (predictive, preview, progressive), contact strategies.
• Regulatory knowledge: OFCOM (UK), FDCPA, CFPB, TCPA (US).
• Prior hands-on operational experience in contact centers, ideally outbound.
• CCaaS platforms experience: hirify.global, Genesys, Five9, Alvaria, TCN or similar.
• AI/ML awareness for outbound operations (call outcome prediction, agent coaching).
• Solution architecture for scalable integrations with CRM, compliance, analytics.
• Strong communication to explain technical/regulatory concepts.
• Ethical AI awareness including consent and fairness.

hirify.global-to-have">hirify.global to have

• Bachelor’s or Master’s in Computer Science, Data Science, or related.
• At least 2 years in technical pre-sales or outbound contact centers.
• Experience with outbound CCaaS deployments, compliance workflows, consulting.

Culture & Benefits

• Fast-paced, collaborative, creative environment with top talent.
• Endless internal career opportunities across roles, disciplines, domains, locations.
• Market leader focused on innovation, learning, and growth.
• Equal opportunity employer.