Implementation Team Lead – Payroll & Benefits

TL;DR

Implementation Team Lead (Payroll & Benefits): Own and design end-to-end US payroll & benefits implementation delivery processes with an accent on compliance, SLAs, KPIs, and quality standards. Focus on leading high-performing teams, acting as escalation point for complex setups, partnering with Product/Engineering/Compliance, and driving continuous improvement and new service launches.

Location: Remote position; candidates must reside in one of the following US states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA

Salary: $165,000 - $185,000 per year

Company

hirify.global is a global HR tech SaaS platform for mid-size businesses to manage people, with intuitive data-driven tools and 3500+ customers worldwide.

What you will do

• Own and design end-to-end US payroll & benefits implementation delivery processes
• Ensure compliance with US payroll regulations including IRS reporting and multi-state taxation
• Define and monitor SLAs, KPIs, and quality standards across operations
• Act as escalation point for complex payroll & benefit scenarios like tax discrepancies and corrections
• Partner with Product, Engineering, Compliance, and GTM teams to align capabilities and deliver solutions
• Drive continuous improvement, automation, standardization, and launch new value services to US payroll market

Requirements

• Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements)
• Strong knowledge of US benefits administration (health, retirement, deductions, integrations)
• Proven experience leading customer support or managed services teams in payroll environment
• Hands-on experience with Zendesk (or similar) including reporting and workflow optimization
• Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and driving performance
• Experience in payroll bureau or managed services; operational leadership including workforce planning

Culture & Benefits

• Equity in pre-IPO high-growth HR tech leader
• 401(k) with 3% company match from Day 1; medical, dental, vision coverage
• $1,920 annual wellness stipend, Headspace membership, expanded wellness benefits
• Hybrid model for NY metro; temporary work from anywhere up to 2 months/year (after 6 months)
• Generous PTO, company holidays, Bob Balance Days (4 quarterly long weekends), birthday off
• Home office allowance, 2 paid Social Impact days, frequent team social events, dog-friendly office