Manager, Professional Services (GovCon ERP)

TL;DR

Manager, Professional Services (GovCon ERP): Lead a team of functional and technical consultants driving high-quality ERP implementations for government contractors with an accent on customer outcomes, delivery metrics, and scalable services organization. Focus on optimizing utilization, realization, revenue, margins, and CSAT while improving processes and leveraging emerging technologies like AI.

Location: Anywhere in the United States

Salary: $120,000 - $135,000 per year

Company

SaaS provider of ERP solutions tailored for government contracting and project-based businesses.

What you will do

• Lead, coach, and develop a team of consultants for ERP implementations, fostering high-performance culture.
• Ensure high-quality implementations driving customer adoption and business outcomes.
• Drive performance against key metrics like utilization, realization, revenue, margins, and CSAT.
• Oversee scoping, estimating, staffing, and delivery for fixed-fee and T&M engagements.
• Improve processes to reduce time-to-value and enhance efficiency and customer experience.
• Partner with Sales, Product, Customer Success, and Operations for seamless delivery and adoption.

Requirements

• 5+ years of consulting experience within B2B software
• 2+ years leading and mentoring consulting or delivery teams
• Strong understanding of Professional Services metrics (utilization, realization, margin, backlog, CSAT).
• Experience managing complex software implementation projects.
• Excellent communication, stakeholder management, and organizational skills.
• Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent).

Nice to have

• Experience with ERP implementations in government contracting or project-based businesses.
• Background in Finance & Accounting systems, CRM, Asset Management, Inventory, or Manufacturing.
• Experience with resource planning, capacity management, and scaling services in SaaS.

Culture & Benefits

• Collaborative team environment focused on customer outcomes and continuous learning.
• Employee equity, discretionary bonuses, and comprehensive benefits plans.
• Values: Team-oriented, customer-focused, driven, ownership, and fun.