Technical Support Analyst - (L2/L3 - Linux & SQL)

TL;DR

Technical Support Analyst (L2/L3 - Linux & SQL): Support, troubleshoot, and enhance telephony and database-driven systems like the CallThru platform with an accent on VoIP infrastructure, Linux servers, and SQL integrations. Focus on diagnosing complex issues across networking layers, system performance, logs analysis, and client workflows.

Location: On-site role based in Cle Elum, WA, United States

Salary: $65-70K base

Company

hirify.global acquires, builds, and grows enterprise software companies worldwide, with over 100 portfolio companies across North America, UK, EU, and APAC. Comtronic Systems (portfolio company) delivers software solutions for collections and financial services, including Debtmaster and CallThru platforms with integrated database and telephony systems.

What you will do

• Deliver high-quality customer support by managing requests, providing resolutions, and communicating with clients.
• Own end-to-end technical investigations, diagnosing issues across telephony, databases, and infrastructure.
• Troubleshoot VoIP and telephony systems, including SIP configurations, dial plans, and call quality.
• Work on Linux servers: install, configure, manage services, and use command-line tools.
• Analyze system performance and logs using tools like sngrep, tcpdump, Wireshark for latency and connectivity issues.
• Support SQL databases: troubleshoot integrations, execute queries, and handle data flows.
• Collaborate with product and engineering teams on escalations, testing, and improvements.
• Maintain documentation, SOPs, and act as technical SME for complex issues.

Requirements

• 3-5+ years in technical support, systems administration, or production environments.
• Strong troubleshooting across application, database, infrastructure, and networking layers.
• Hands-on Linux experience with command-line tools.
• Networking fundamentals: TCP/IP, DNS, DHCP, NAT, SSH.
• Working knowledge of SQL for queries and troubleshooting.
• Log analysis and debugging with diagnostic tools.
• Strong communication for client interactions and documentation.

Nice to have

• Experience with VoIP, SIP, telephony, or Asterisk.

Culture & Benefits

• Great Place to Work Certified, five-time Inc. 5000 honoree, top 10 Deloitte Technology Fast 500.
• Commitment to diversity, equity, inclusion, and equal employment opportunities.
• Benefits and other perks included with compensation.