Technical Support Engineer I

TL;DR

Technical Support Engineer I (Oasis gaming network): Providing technical support for Oasis software modules in casino operations with an accent on issue resolution, customer collaboration, and system uptime. Focus on troubleshooting complex problems involving SQL databases, networking, and virtual environments under pressure to minimize casino downtime.

Las Vegas, NV, US (Onsite, must be authorized to work in the US without visa sponsorship)

$61,985 - $115,115 per year

Company

hirify.global Interactive is a leader in regulated online real money gaming (RMG), iLottery, iGaming, and online sports betting, part of hirify.global Leisure Limited with operations worldwide.

What you will do

• Work with customers, ATI team, and technical collaborators to resolve issues across all Oasis software modules and maintain case documentation.
• Interact directly with casino IT, marketing, and slot audit managers to identify and fix problems causing downtime.
• Partner with implementation, customer success, development, and sales teams to support customer goals and projects.
• Contribute to building customer success through in-depth technical support for Oasis system products.

Requirements

• 4-year degree or relevant technical experience.
• 3+ years of technical work experience, including SQL, corporate networking, or virtual environment support.
• Experience with MSSQL Server 2012+, CISCO/Netgear/HP switches and routers, VMWare, HyperV, or cloud environments (AWS, Azure).
• Strong problem-solving skills under pressure.
• Gaming experience a plus but not required; subject to background checks and gaming regulatory approvals.

Culture & Benefits

• Comprehensive benefits including health, dental, vision insurance, paid time off, and 401(k) with employer matching.
• Work in a team of 10-12 support engineers focused on customer success and technical excellence.
• Company values: All about the Player, Talent Unleashed, Collective Brilliance, Good Business Good Citizen.
• No travel expectations.