Principal Voice Engineer (VoIP)

TL;DR

Principal Voice Engineer (VoIP): Ensuring operability of voice and VoIP infrastructure, including troubleshooting, maintenance, growth, and provisioning customer services with an accent on carrier-grade Session Border Controllers and SIP protocols. Focus on designing enterprise-wide solutions, implementing disaster recovery, and collaborating on escalations in a high-stress, global team environment.

USA - Remote. Must support flexible schedule, on-call rotation, occasional nights/weekends.

Company

hirify.global Ltd. (NASDAQ: hirify.global) provides AI-powered software for customer experience, financial crime prevention, and public safety, serving 25,000+ businesses including 85 Fortune 100 companies with 8,500+ employees across 30+ countries.

What you will do

• Lead voice infrastructure projects as the Subject Matter Expert for Sales, Operations, Product, and other teams.
• Design, upgrade, troubleshoot, and maintain voice networks, including Ribbon Communications and AudioCodes SBCs.
• Collaborate with colleagues, customers, and vendors to implement enterprise solutions and resolve escalated issues.
• Perform routine maintenance, monitor outages, plan disaster recovery, and conduct proof-of-concepts.
• Train and mentor junior team members, perform knowledge transfer, and adhere to company policies.

Requirements

• Bachelor’s degree in Telecommunications or equivalent + 8+ years experience.
• Expert knowledge of VoIP, SIP protocols, and Session Border Controllers in carrier-grade environments.
• Advanced skills with Ribbon Communications/Sonus or AudioCodes; call routing, quality metrics, LCR, Number Portability.
• Proficiency in Wireshark, network monitoring, UNIX/Linux CLI, trouble ticket systems (Remedy/ServiceNow).
• Knowledge of WebRTC, TLS, SRTP, IP networks (TCP/IP, routing, VLAN, IPSEC, DNS, DHCP).
• Excellent communication, problem-solving; thrive in high-pressure environments with flexible/on-call schedule.

hirify.global-to-have">hirify.global to have

• Familiarity with Microsoft Teams telephony, Ribbon Application Servers, Stir/Shaken, BroadSoft.
• UNIX/Linux admin, contact centers, call recording (SIPREC), Ribbon Analytics.
• Accreditation in Ribbon/AudioCodes, Poly phones, Bria softphones, scripting/automation, VoIP testing tools.

Culture & Benefits

• Ambitious, game-changing environment that challenges limits and sets high standards.
• Global team collaboration with focus on innovation in AI, cloud, and digital domains.
• Equal opportunity employer committed to diversity and inclusion.